Why you need to be a shameless self-promoter

When it comes to self-promotion and marketing there tends to be two kinds of business owners, those who are their brand and those who hide behind their brand. But, in order to create a truly successful business you need a balance of both.

So here are three reasons you need to become a shameless self-promoter, and for those who want to run a mile at the thought of being more in the spotlight, how you can do it while still being somewhat in the background.

1.  People need a personal connection

To create a valuable business that you can sell one day (it’s good to have the option) you need to build a powerful brand that isn’t solely dependent on you. But at the same time to create that marketing momentum there needs to be a face, someone they can connect to, a person that embodies the expertise, experience and personality of the brand to build trust and relationships with potential customers. 

Now that doesn’t mean your face needs to be on everything, you just be an expert in your own right. If you are not comfortable with being on video, getting up to speak or having your photo everywhere, consider writing, blogging or being active via social media to build your profile that way. 

Doing this will also help secure your future, when you have your own profile it is easier to launch new projects, businesses or causes because people know you outside your brand.

2. Your business won’t grow by you playing small

We each have a contribution to make, in life and in business. We have the power to make a difference and impact lives. But playing down your talents and abilities, staying small and hiding in the background doesn’t help you serve your purpose. 

Many business owners shy away from talking about their skills and experience as they don’t want to seem egotistical or boastful, knowing this can be damaging to their reputation and relationships. But you don’t need to be arrogant in order to establish your value, and what these business owners also forget is that being too humble and underselling themselves can also damage their business and stunt their growth.

Would you buy off someone who was unsure of themselves and downplaying their abilities? I know I wouldn’t. 

Own your skills and talents and have confidence in your abilities to deliver for your customers. Your confidence will in turn grow your customers and potential customers confidence in you leading to more sales and more opportunities to help people. 

3. If you deliver a better product or service you have an obligation to tell your customer about it

There are so many people out there who are ready and waiting to take advantage of people with below average products and services, or grand promises they can’t or have no intention of keeping. 

That is why you have an obligation to let your customers and potential customers know about you. If you provide higher quality products or services, have more experience or offer more value you owe it to them to try and help them.

Self-promotion doesn’t need to be boastful, salesy or cheesy, and you certainly don’t need to put your head on the side of a bus if you don’t want to. 

But in order to generate more publicity for your business and attract and convert more customers you do need to step out of the shadows and build your own profile up too. 

By doing so you will find that as your own profile grows so will your business simply because people will want to be involved in what you are doing.

Amanda


Five ways to build credibility with your customers

Credibility is essential for converting contacts into customers. While you may have the better product or service, if you lack credibility, perceived or otherwise, chances are you won’t make the sale and your potential customer will go knocking on a competitors door. 

So how do you build your credibility in the eyes of your potential customers? Contrary to popular belief credibility doesn’t start by focusing on your experience and expertise, it starts by meeting your potential customer where they are, identifying what they need and want, then easing their frustration by solving their problems. 

To help you here are five ways you can establish credibility with your potential customers before you start talking about yourself. 

1. Know your audience

Knowing your audience isn’t just about having an outline of your ideal client. It is about having an understanding of what is important to them, where they are at and where they want to be. The kind of understanding that allows rapport to be built quickly and an emotional connection forged, resulting in your potential customer thinking “hey, these guys get me”. 

(Need a little help with this? Get a copy of the 25 must-ask questions to get inside the mind of your customer here)

2. Talk to them in their own words

Nothing can irritate or isolate your customers and potential customers faster than big words and industry jargon. Often business owners will showcase a larger vocabulary and introduce more complex concepts in order to prove they know what they are talking about, but it rarely has that effect. 

Instead it can be seen as being arrogant, egotistical and confusing, causing your target market to become annoyed and potentially lost. 

If you want to increase your credibility (and appear more intelligent) talk clearly and plainly. It sounds strange I know, but the role of an expert is not to make concepts complex or confusing, it is to simplify and solve them, explaining them in a way that is easy to understand even if you know nothing about the industry or topic.

3. Hit their pain points and give them clarity

One of the fastest ways to build credibility with your audience is to understand the frustrations and problems they are experiencing and be able to articulate them. 

While many people know they aren’t getting the results they want, they don’t necessarily know why. They haven’t been able to identify the real problem or issue that is holding them back or the way around it. 

If you can give your potential customers clarity around what is going wrong and why, you will have their attention and establish yourself as someone who knows, and has experience in, what they are talking about. 

4. Solve their problems

If after you’ve showed your potential customers what is going wrong and why, you can then show them how to fix it you immediately boost your credibility. 

People want to feel heard and understood, so if you can take them to the point of pain, give them hope and then follow through with a relevant solution, you will not only establish your expertise, you will dramatically improve your chances of making the sale. 

5. Offer them proof

If you want to increase your credibility, let someone else tell the story. Use stories or case studies of past or current customers who had similar challenges to the ones your potential customers are facing now and show what you did for them. Testimonials from real customers talking about real experiences with your business show your value in action. 

Once you have established credibility in these five ways then start selling your experience and credentials. View talking about what you’ve done as a way to seal the deal rather than start it.

Your customers want to know what is in it for them first, before they give you their time or money, so the more customer focused you can be in your marketing and sales, the more credibility and rapport you build with your customers. 

How do you build credibility with your audience?

Amanda


Turning industry stereotypes into powerful points of difference

Whether we like it or not people make assumptions about us, our business and even how we conduct our business based on the industry we are in. 

Don’t believe me? What is the first thing that comes to mind when you think of a used car salesmen, lawyer or journalist? When you call a tradesman are you expecting them to be on time or late? Tidy or messy? What about when you meet with an accountant? Are you expecting a passionate, engaging person or a person who has less personality than their calculator?

While some people certainly do fit their industry stereotypes, many of us don’t. But as frustrating as it can be to be judged according to a perception, idea or bad experience someone else is responsible for, it can provide you with a very clear way to differentiate yourself and a very powerful method to sell. 

To show you here are four tips to help you turn your industry stereotype into powerful points of difference. 

1. Define your industry stereotype

In order to rise above the perceptions and bad experiences people have had with others in your industry you need to define your industry stereotype. To do this take everything bad (joking or otherwise) someone has said about your industry and combine it with common perceptions people have of someone in your field. 

By doing this you now have a list of what not to do, and how to differentiate yourself in the mind of your customers.

2. Create your industry “villain”

Once you have your “not to-do” list, create the “villain” of your industry to give all of the negative attributes a personality. For some industries like real estate or investment, you might paint a really shady, unscrupulous, self serving character, though for others it might be quite mild in comparison yet still appeal to common industry frustrations. 

The key is to make this “villain” realistic and relatable, because this is the person you are getting your customers to focus all their negative feelings and bad experiences on instead of you and your industry as a whole. 

For example a tradesman might say something along the lines of… 

“Have you ever been left waiting for hours without a phone call wondering where your [tradesman] was? Then when they finally arrived [x] hours late, after trampling dirt all through your home, you find out [insert frustration: the job has to be delayed/the job would take longer than anticipated/the job was more expensive than quoted/they don’t have all the materials or equipment they need/it wasn’t done the way you wanted etc.]?” Continuing on with the pain, frustration and inconvenience caused.

3. Become the “hero”

Once you establish the pain and frustration the “villains” cause your potential customers, you then need to establish yourself as the “hero” who swoops in to save your potential customers.

To do this you need to paint the picture of how you, your products and services, the way you deliver them and/or the way conduct your business is vastly different in comparison to everyone else in your industry, using the proof of testimonials where possible. 

Through your marketing copy, and when you are talking to your potential customers, show them how you provide what they need and want, taking the weaknesses of the industry “villains” and turning them into your own marketable strengths. 

To use the tradesman example above, you might follow on by saying…

“But imagine if instead you received a phone call an hour before your tradesman is due confirming your job details along with his estimated time of arrival. If, when they turn up – on time – they removed their shoes, communicated clearly on how long it would take, explained what was involved, had all of the tools and materials needed in their fully fitted out workshop on wheels and delivered on time, on budget with the highest quality workmanship – guaranteed. Then after they finished, they cleaned up all of their mess leaving no trace they had been there other than a job well done. That is what you receive with [business name]”

4. Follow Through

While positioning yourself as the “hero” can generate interest and sales, delivering on what you promise is the true key to overcoming industry stereotypes and creating raving fans that will go on and sell your business for you. People can’t help but talk about someone who is breaking the mould, particularly when the person has helped them greatly. 

Have you ever found yourself stereotyped based on your industry?

Amanda


Resell, Upsell and Cross-Sell – Little words that bring in big money

One of the fastest ways to make more sales is to get your existing customer base spending more with you. Having already seen the value and results in doing business with you, your existing customers are not only easier to convert, but also don’t require you to outlay any money in order to reach them.

So how do you keep your customers coming back and spending again and again? By finding ways to resell, upsell and cross-sell your products and services.

Resell – Keep them coming back

Build in a repeat purchase of your product or service so you can continue to resell to your customers. This means finding a genuine, ethical way of getting your customer to purchase your products and services repeatedly, not altering the quality of your products or services so people have to purchase them more often. There must be value for them as well as you.

It doesn’t even need to be the entire purchase again, it could be a specific part or component, a smaller condensed version like a refresher course, for example, or an ongoing maintenance program depending on what is relevant.

Upsell – Increase the amount they spend

The easiest way to upsell clients is to get to know them. Ask questions, find out their needs, their frustrations and what they want to achieve. By doing so, you will have a greater understanding of why they are buying and be able to suggest products and packages that have more inclusions to benefit your customers as well as make it more profitable for you.

If you’re not sure about how to approach your existing customers, you could say something along the lines of “Having worked with you for [x] amount of time now, and knowing you and your business well, I believe [x product or service] may suit your needs better. While it will be a slightly larger investment, I believe it will give you better results/make your life easier/help you achieve your outcome quicker/insert other benefit.”

Cross-Sell – Get them buying more with each purchase

Cross-selling is the official marketing term for “would you like fries with that”. The aim is to get your customers buying related products or services in order to make their buying experience with you all the more enjoyable, beneficial and profitable.

For example, if you owned a furniture store and a customer wanted to buy a bed, then you would want to cross-sell a matching tall boy, blanket box, mirror and bedside tables, in order to sell the whole bedroom suite as opposed to just one product.

If you sell online and don’t do it already, you may want to have a heading with “you may also like” or “customers also bought” and include related products or services under each product or service you feature on your website as a way to cross-sell to your customers.

So before you go out and spend a large amount on bringing in new business, look at how you could resell, upsell or cross-sell your existing customers.

Amanda


Eight tips to generate more repeat customers

Repeat customer sales are the cheapest and easiest business you will ever generate, so it makes sense that more of your time should be spent nurturing and leveraging your existing customer relationships than bringing in new business.

But how do you keep customers coming back and buying again and again? Here are eight tips to help you turn those once off buyers into loyal, profitable, repeat customers.

1. Develop products or services that have a repeat buy

One of the most important factors in getting repeat business is to have products and services that can be bought repeatedly or added onto. Being able to upsell, upgrade, add on or repeatedly sell products or services to your current customers will help you develop a constant stream of income without a large marketing outlay.

2. Get your customers details

It sounds obvious doesn’t it, though you’d be surprised at how many businesses don’t capture the contact details of the customers that buy from them. But the trouble is if you don’t who your customers are how can you market to them and stay in touch?

If you’re wondering how to capture their details, offer an opt-in registration for a free report/checklist/cheat sheet or newsletter on your website, give them free gift or gift certificate for filling in a contact form, include contact details on feedback forms and surveys and/or hold a competition.

3. Send “you’re due” reminders

Keep track of when customers are due for your product or services whether it is a refill, check-up, follow up or replacement.

Think of dentists and chiropractors who let you know when you are due for an appointment, or mechanics and pest specialists who put stickers on your car or cupboards with when you are due for your next service or pest check-up. Think about how you could implement reminders to help prompt your customers to buy again.

4. Create a customer loyalty reward program

Reward your loyal customers with a bonus or free product or service once they have bought a certain number of products or services from you or spent a certain amount of money (think “buy 10 and get the 11th free, a VIP discount or a gift certificate after a spend of [x] amount).

Whatever you choose, just make sure the incentive is high enough so they will want to keep coming back.

5. Send out a “thank you for buying” offer

Once your customer has bought your product or service send out a special offer or gift voucher (valid for a limited time) to use with their next purchase as a thank you. This can be quite effective in encouraging your customers to buy again soon after their last purchase.

6. Stay in contact

Staying in touch with your customers, seeing how they are going, telling them about new products and services and informing them about specials and promotions can help you keep your business in the forefront of their minds and give them the prompt they need to buy again.

7. After sales follow up

Never underestimate the power in following up after a sale. A simple call to see how your customer has found your product or service can be a great way to get valuable feedback, testimonials and have the opportunity to upsell with different products and services.

8.  Go the extra mile

If you really want to have repeat customers, go beyond their expectations and give them what they can’t get anywhere else. It could be as simple as taking the time to answer all of their questions to creating a wow customer service experience, anything to make an impact and keep them coming back.

How do you keep your customers coming back?

Amanda


Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google