How to give people a “good feeling” about you

Like it or loathe it intuition and having a “good feeling” about someone or something can greatly impact our business decisions and the purchase decisions of our customers and potential customers.

So how do you ensure you are giving out the right vibe when you are talking to people? Here are five tips to help you give people a “good feeling” about you.

1. Be confident, friendly and approachable

People are naturally drawn to warm people and are more likely to listen to confident people, that is why being confident, friendly and approachable is the rapport building trifecta. 

Not only will you be more likeable, people will feel more relaxed around you, respect your opinions and be more inclined to follow you, leaving you smiling all the way to the bank.

2. Be an expert in your industry

When you are an expert in your field, and know your products and services intimately you give better explanations, presentations, infomercials and pitches and answer those tricky questions and objections quickly and powerfully.

Nothing gives a customer or potential customer more confidence than having all of their questions answered or hearing someone knowledgeable share insight that will help them in their life or business.

3. Add value

Instead of seeing what you can get out of each person you meet, focus on how you can add value. By adding value you prove your value and your potential customers guards naturally come down. 

With this approach potential customers will not only be more receptive to what you have to say, they will open up to you, making it easier to convert sales and build profitable relationships.

4. Ask questions and listen carefully

Asking the right questions and listening closely to the answers can be incredibly powerful. You can establish rapport, showcase your knowledge, increase credibility, uncover needs, and build relationships.

The more targeted and intelligent your questions are, the better the answers you receive and the easier it is to find even more ways to add value.

5. Never underestimate the power of your body language

Often the “feeling” someone will have about you will come more from what you are not saying. While you may be a smooth talker, if your body language doesn’t support what you are saying, people will question your authenticity.

If a person can’t maintain eye contact with you, covers their mouth a lot when they speak, is fidgety or seems uncomfortable, leans back and crosses their arms, or frowns a lot, chances are you are going to walk away from the meeting and not have a great feeling about the person you were talking to or how the meeting went.

However, if you are meeting with someone who maintains eye contact, faces towards you and leans in, smiles, nods and is open and animated, you will naturally warm to them.

Next time you are talking to someone ask yourself “what is my body language saying about me and is it matching my message?”

Do you use your intuition in making business decisions? What gives you a “good feeling” about someone?

Amanda 


Knowing when to walk away

In business we often come across opportunities, people, businesses, ideas and situations that look promising and profitable. 

While some can certainly meet and even exceed our expectations, every now and again one can hand us a confronting dose of reality that can result in hard decisions and the possibility of cutting all ties. 
 
But how do you know when to stop or when to try harder? Here are five checks to put in place so you know when it’s time to walk away in business.

1. Know what you stand for 

Know who you are and what you stand for both personally and professionally. Also know what your business and brand stands for, beyond just making sales or profits.
 
What boundaries do you want to set around the way you work? What behaviour is acceptable and not acceptable from you, your staff, your customers, suppliers and associates? What lines are you comfortable with crossing in business and what lines will you never cross? 
 
By establishing what you do and don’t stand for and what you will and won’t tolerate you make it easier to identify when you need to take action to prevent a situation from escalating, or when you need to cut your losses and walk away.

2. Be committed to win/win

Any business arrangement you enter into should  be win/win, and equally win/win at that. If it isn’t steps need to be taken to rectify it in order to create a mutually beneficial arrangement.
 
To guard against possible resentment and relationship breakdowns, you need to regularly evaluate your working relationships and maintain open communication to make sure all parties are getting what they want and need.
 
Sometimes in relationships one party ends up giving more at times, the key is to be aware of it and manage it to ensure it balances out. If it still continues to be win/lose than it might be time to lose the relationship.

3. Keep your emotions in check

Emotions influence and impact every decision we make. For this reason it is important to be mindful about how they may be motivating or fuelling your thoughts and actions through crucial situations and circumstances.
 
Whatever you are dealing with examine your thought process, are you making rational arguments? Are you calm or highly emotional? Are you looking at the facts or at the hypothetical? Often some time and space from the situation can be enough for you to think a little more rationally and logically.

4. Listen to your intuition 

Our subconscious mind takes in far more information than we can consciously process and can often give us little clues through our intuition to help us in our decision-making.

While we can’t recall all of the information, we will often get a ‘feeling’ that something is not quite right. Listen to it; you get this for a reason. Find out more information to evaluate the opportunity, person, business or idea properly if needed and make the decision that gives you the most peace.

5. Know your value

In order to avoid resentful and difficult situations you need to be clear on the value of your time and expertise. What you do, what you know and even who you know is valuable. 
 
If you want to know how valuable, work out what it would cost to hire someone else to do everything you do at your level. You will soon see just how much your time is worth and how valuable your knowledge and skills really are.
 
Once you know your value set your price and stick to it. As tempting as it can be to chase, discount and say, “yes” to the money, it can come at a cost and sometimes even a loss to your business. 
 
By knowing what you are worth and what you want to command you will be able to sort the good opportunities from the bad or the costly, and move away from those who don’t value you faster.
 
How do you decide it is time to walk away in business?

Amanda


How to turn a mistake into a marketing opportunity

While mistakes in business can fill us with dread and embarrassment, like many other times of trial and adversity they can be turned into an opportunity to showcase the professionalism, integrity and authenticity of our business.

So how do you recover with your reputation in tact after you’ve dropped the ball? Here are three tips to help you turn a mistake into a marketing opportunity and win the respect of your customers and business associates.

1. Remember mistakes can be the best teachers

When money is coming in, the phone is ringing, our customers are happy and everything is going smoothly we don’t always look for ways to improve, change, update, innovate or leverage to make our business work better. After all if it’s working why mess with it – right?

Just think about it, when are you more motivated and driven to change your marketing approach or bring in sales, in a slow month or a busy month?  What about adding value to your customers and increasing your level of customer service? Are you more likely to think about it when you have a happy customer or an unhappy customer? 

When are you more innovative and creative in business, when it’s business as usual or you’re under threat because of a mistake, wrong decision or competitor? 

Creativity and innovation thrive when we are under fire. There is nothing quite like making a mistake or facing adversity and the accompanying pain or embarrassment, to get us out of our comfort zone and into our creative, innovative and strategic problem-solving zone to find a better way. 

So take the education, learn the lesson, find a way to make it better or prevent it from happening in the future and make the change.

2. Realise mistakes can humanize you and help build rapport

The fact is we all make mistakes, and provided it is small, there is limited damage and the intent was innocent, mistakes can actually work for us, making us more relatable and approachable to our customers and business associates. 

To give you an example, many years ago I told a potential customer they could get “one product for the price of three!” – a bargain right?! This silly, slip of the tongue completely broke the ice, gave them a good laugh and allowed me to build a good rapport with them over the phone which lead to an ongoing relationship and ongoing sales. 

Who hasn’t made a typo, got tongue tied, sent an email to the wrong person, forgotten to do something, misspoke, or made a wrong decision? The key is in how you handle it, recover from it and make up for it. 

Could you use the mistake or blunder as a rapport builder, a case study to help your customers avoid the same mistakes themselves or as an opportunity to showcase new and better procedures, methods or measures?

3. Use your mistakes as an opportunity to show your character

There is something inspiring about a person who takes responsibility for their actions, faces the consequences and tries to make it right. It shows character.

So if you do make a mistake own it, if you make the wrong decision fix it and if you have an unhappy customer, address it. Be professional, admit your mistake, apologise and make it right. 

By being open, honest and accountable for your mistakes you not only protect your reputation, you can end up having more people want to work with you simply because of the attitude you have and actions you have taken.

Amanda


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