Viewing entries tagged
Customer Communication

Five reasons to call your customers regularly

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Five reasons to call your customers regularly

The way to succeed in business is to be constantly in touch with your market. The moment you lose touch with them or start making business more about you than your customers is the time you risk becoming irrelevant. 

While business can get busy, and email can seem like a quicker option, nothing beats picking up the phone and engaging in conversation. Don’t think you have the time? Here are five reasons you should be making the time to call your customers regularly.

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How to turn a mistake into a marketing opportunity

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How to turn a mistake into a marketing opportunity

While mistakes in business can fill us with dread and embarrassment, like many other times of trial and adversity they can be turned into an opportunity to showcase the professionalism integrity and authenticity of our business.

So how do you recover with your reputation in tact after you've dropped the ball? Here are three tips to help you turn a mistake into a marketing opportunity and win the respect of your customers and business associates.

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Five ways to stay in touch with your customers - and have them look forward to it

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Five ways to stay in touch with your customers - and have them look forward to it

When it comes to increasing your sales and overall profitability, one of the best places to start is to increase your level of customer interaction. The more contact you have with your customers, the more likely it is that they will buy from you and refer you to others who need your products or services.

It shouldn’t be just any old customer interaction though. You need to be strategic, targeted, value-driven and compelling – without appearing to be desperate, spamming or annoying.

Not always the easiest feat, but to help you here are five proven ways to maintain regular customer contact and how to use them more effectively so your customers don't feel like you're stalking them.

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